Contact Chaste.org.uk — Get in Touch

Got a question about something you've read on chaste.org.uk, spotted an error, or want to flag a casino not on Gamstop that we haven't covered yet? This page explains what we can help with and the best way to reach us.

What we can help with

Non Gamstop Casinos is an independent research and comparison site. We don't operate any casino, take deposits or handle player accounts, so we can't resolve account issues, missing withdrawals or bonus disputes directly. What we can do is:

Correct factual errors in our reviews or comparison tables
Update listings when an operator's offer, licensing or ownership changes
Answer general questions about how casinos not on Gamstop work
Consider a brand for review if it fits the criteria we use for this site
Point you toward organisations that support safer gambling

If your query is about a specific casino

Disputes over withdrawals, bonus terms or account verification sit with the operator, not with us. Every casino we list — including Betmica, Kikibet and Betninja — has its own customer support team, usually reachable by live chat or email from within the account area. Check the operator's own terms and conditions first, since offshore sites regulated in Curaçao or similar jurisdictions often have different dispute processes than UK-licensed casinos.

Before you get in touch, you might find your answer here

A lot of what people ask us is already covered elsewhere on the site:

For a full breakdown of how we assess and rank operators, see our guide to non Gamstop casinos in the UK, which explains our rating process, payment options and game categories in detail
For background on who runs Non Gamstop Casinos and why we built it, visit our About Us page
If you're concerned about your own gambling, or that of someone close to you, our Responsible Gambling page lists support options and self-exclusion routes, including how self-exclusion works outside the Gamstop scheme
For the legal basis of using this site, our affiliate relationships and how we handle your data, see our Terms and Conditions

A note on Gamstop and local law

Gamstop is the UK's national self-exclusion scheme, and it only covers operators licensed by the UK Gambling Commission. The casinos featured on chaste.org.uk are licensed outside the UK, typically in jurisdictions such as Curaçao, so they sit outside the UK regulator's remit and outside Gamstop's block. Playing at a casino not on Gamstop is not against the law in the UK — there's no offence in signing up with an offshore operator — but it also means you won't have the same consumer protections, complaint routes or dispute resolution schemes that come with a UK Gambling Commission licence. If you contact us asking whether a particular site is "allowed", that's the distinction we'll point you to: legal to use, but regulated differently, so it's worth reading an operator's own terms carefully before depositing.

How we handle enquiries

We read every message that comes in through this site. Straightforward corrections and factual queries are usually the quickest to action, since they don't require back-and-forth. If you're reporting an issue with a listed offer — say a bonus percentage or free spin count has changed — including the operator name and what you saw makes it much faster for us to check and update the page.

Ready to look further?

If your question is really about which site suits you, the fastest route is often our ranked comparisons rather than a message to us — the top rated non Gamstop casinos guide covers welcome offers, payment methods and game selection side by side. For anything else, whether it's a correction, a general question or feedback on how we present our reviews, we're happy to hear from you.